2023 Lunch 'n Learn Series
What a Veterinary Team Wants
Thom Jenkins, MA, VetMB, MRCVS, CEO and Founder, PetsApp

Explore tools and frameworks to address why the average veterinary team experience does not live up to the delightful customer experiences they are expected to deliver. Take homes include: 1) empathizing with the changing expectations of your team; 2) applying customer experience methodologies to the veterinary team experience; and 3) prototype and test one employee experience improvement.

Dr. Thom Jenkins has managed veterinary clinics all over the world, and now serves as CEO and Co-founder of PetsApp, a client communication and engagement tool for veterinary teams.
1 interactive CE credit - Click Here to Register!